qk44 Privacy Policy — Your Information Is Our Responsibility
qk44 gives the highest importance to protecting your personal information. In this policy, we clearly explain — what information is collected, why it is collected, and how it is kept secure.
Introduction and Applicability
qk44 (hereinafter referred to as "we", "our", or "platform") is an online casino and sports betting platform that provides services to users in Bangladesh. This privacy policy ("Policy") applies to the qk44.cam website and all related services.
The purpose of this policy is to inform you with complete transparency about how we collect, use, store, and disclose your personal information. By registering with qk44 or using the services, you will be considered to have agreed to this privacy policy.
We greatly respect the privacy rights of our users. Our privacy policy is built on the following core principles: honesty in collecting information, transparency in its use, and firmness in its protection.
What Information Is Collected
qk44 may collect the following types of personal information from you. This information is collected solely to provide you with the best service and to meet our legal and regulatory obligations.
Identity Information
- Full name
- Date of birth
- National ID or passport number
- Gender
- Nationality
Contact Information
- Email address
- Mobile number
- Current address
- Postal code
Financial Information
- Payment method details (bKash, Nagad, Rocket, bank account)
- Transaction history
- Deposit and withdrawal information
- Wallet number (partial)
Technical Information
- IP address
- Device type and model
- Operating system and browser
- Cookies and session data
- Login time and location
Gaming Activity Information
- Play history and results
- Bet amount and time
- Preferred game category
- Bonus usage information
Communication Information
- Live chat conversations
- Email content
- Complaint and review information
- Feedback provided in surveys
Purpose of Information Use
qk44 uses your personal information only for specific, lawful, and transparent purposes. We never use your information unnecessarily or disclose it to third parties without permission.
| Purpose | Type of Information | Legal Basis |
|---|---|---|
| Account creation and management | Identity and contact information | Performance of contract |
| Identity verification (KYC) | Identity document, date of birth | Legal obligation |
| Financial transaction processing | Financial Information | Performance of contract |
| Fraud prevention and security | Technical and financial information | Legitimate interest |
| Providing customer support | Communication Information | Performance of contract |
| Responsible gaming monitoring | Gaming Activity Information | Legitimate interest and legal obligation |
| Sending bonus and promotional offers | Contact Information | Consent |
| Platform improvement and analytics | Technical and gaming information | Legitimate interest |
Cookies and Tracking Technology
qk44 uses cookies and similar tracking technologies that help improve your browsing experience. Cookies are small text files stored on your device.
Types of Cookies
Essential Cookies
These cookies are essential for the website to function. They are used to maintain login sessions, store security tokens, and ensure basic functionality. These cookies cannot be disabled.
Functionality Cookies
Used to remember your preferences, such as language settings, display preferences, and so on. These cookies personalise your experience on the platform.
Analytics Cookies
Used to monitor platform usage. Information such as which pages are visited most and how long users stay on the site helps us improve our services.
Cookie Controls
You can control or delete most cookies from your browser settings. However, disabling essential cookies may cause some platform services to not work properly.
Information Sharing and Disclosure
qk44 does not sell your personal information to third parties. However, in certain circumstances we may share your information with the parties listed below:
Service Provider Partners
To operate our platform, we use trusted third-party services such as payment processors (bKash, Nagad, Rocket), identity verification services, and technology infrastructure providers. These partners will only receive the information necessary for their specific tasks and are required to comply with our privacy policy.
Legal and Regulatory Authorities
Information may be disclosed to relevant authorities to meet legal obligations, to comply with court orders, or to prevent criminal activity.
Fraud Prevention
Information may be provided to relevant investigative agencies to prevent financial fraud, money laundering, or other illegal activity.
Business Transfer
In the event of a business merger or acquisition, your information may be transferred to the new authority. You will, however, be informed in advance in such cases.
Information Security Measures
qk44 adopts the highest industry-standard technical and administrative measures to protect your personal information. Our security framework is continuously updated to keep your information safe from emerging cyber threats.
SSL Encryption
All data transmissions are protected by 256-bit SSL encryption.
Firewall Protection
Advanced firewall and intrusion detection systems remain active at all times.
Access Control
Only authorised personnel can access the necessary information.
Regular Audits
Regular reviews of security measures and third-party audits are conducted.
While we take the highest security measures, no digital system is completely free from risk. You are therefore advised to take precautions as well — such as using a strong password, not sharing your login details with anyone, and notifying us immediately if you notice any suspicious activity.
Information Retention Period
qk44 retains your personal information only for as long as it is needed for the relevant purpose or as required to meet legal obligations.
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account and identity information | 5 years after account closure | Legal obligation and dispute resolution |
| Financial transaction information | 5 years from the date of transaction | Banking and financial regulations |
| Gaming history | While the account is active and 2 years after closure | Responsible gaming and audit |
| Communication logs | 1 year | Ensuring customer service quality |
| Technical logs | 6 months | Security monitoring |
After the set period expires, the information is securely deleted or anonymised so that it can no longer be linked to any individual.
Your Rights and Choices
qk44 believes that you should have full control over your own information. Your key rights are described below:
1. Right to Access Information
You can ask us at any time what information we are storing about you. Please contact our support team to make this request.
2. Right to Correct Information
If any of your information is incorrect or incomplete, you can request a correction. We will make the necessary changes within a reasonable time.
3. Right to Delete Information
In certain circumstances you can request that your information be deleted. However, some information may need to be retained for a specific period due to legal obligations.
4. Right to Object to Processing
You can object to marketing communications or profiling. If you raise an objection, we will stop that type of processing.
5. Right to Data Portability
You can request a copy of your personal information in an easily readable format.
6. Right to Withdraw Consent
Where data processing depends on your consent (such as marketing emails), you can withdraw that consent at any time. Withdrawing consent will not affect the validity of any processing carried out before the withdrawal.
Protection of Minors
qk44's services are for persons aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.
Age verification is in place during the registration process. If it comes to our attention that information from a minor has been collected, we will immediately delete that information and close the associated account.
If you become aware that a minor has registered on our platform, please notify us at [email protected].
Policy Changes and Updates
qk44 reserves the right to update or amend this privacy policy at any time. If any significant changes are made, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A notice will be shown when you log in to the platform.
- The date of the change will be updated on this page.
Continued use of the platform after any changes will be considered your acceptance of the new policy. We therefore recommend reviewing this page periodically.
Privacy Contact
For any privacy-related questions, concerns, or requests, please contact our dedicated privacy team. We are always here for you.
Contact Information
For more details, visit our About Us page or our FAQ page. To learn about responsible gaming, visit the Responsible Gaming page.